To work properly, most newer games need the latest version of Microsoft DirectX, a program used to display the game's graphics.
Step Two: Install the latest software updates
Save the "DxDiag.txt" file to your desktop. When the Direct X Diagnostic window finishes loading, click Save all information. The DxDiag app will show up in the search results. Select the Search the web and Windows bar next to the Windows start menu. The DxDiag app will show up in the search results. Click the Search icon to go to the Apps and Search screen. 
Several icons should show up on the right side of your screen.
Move your mouse cursor over the lower right corner of the screen. 
If you have a 32-bit system, click Save All Information, or if you have a 64-bit system, click Run 64-bit DxDiag. At the bottom of the Start menu, type dxdiag into the Search box and press the Enter key to open the DirectX Diagnostic Tool (DxDiag). Open the Start menu (Windows button) in the bottom left of your screen. If you're using a different brand of computer, you can contact your video card manufacturer directly. If you own a Dell, HP, or Compaq computer, visit the website for your PC manufacturer. Using the information above, locate and download the latest driver for your video card. Take note of the following information:. Scroll down to the Display Devices heading to view your video card information. From your desktop, open the DxDiag text file and take note of your System Model, which is shown under the System Information heading at the top of the document. Type dxdiag into the text box and click OK to open the DirectX diagnostic tool (DxDiag). Then see if any recent driver updates have been released by your computer or video card manufacturer. Select your operating system below and follow the steps to identify which video card you have installed. 
Manufacturers often release driver updates to keep things running smoothly, so it's important to dowload them when they're available. The video card driver tells the computer how to display images on the screen.
Android: General Help for Android Games. iPhone, iPad, iPod: General Help for iPhone and iPad Games. Try downloading the latest video card driver for your system, installing some simple updates, or adjusting your graphics settings.įollow the steps in this article if your game is:Ĭlick a step in the list below for directions:Ĭheck out the help article for your device below: Your computer's current graphics configuration may not be compatible with the game. Why does my game crash, freeze, or display a blank screen?
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